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Knowledgebase

The Knowledgebase provides answers to the most common questions asked about Moneynet Rewards services.

Simply select the category you are interested in, then click on the query that most closely matches your own to find out the answer.

Categories

	About Moneynet Rewards About Us
	Getting Started How Are You Able To Offer Us Cashback?Are There Any Charges Or Membership Fees?Who Can Join Moneynet Rewards?How Much Does It Cost To Be A Member?Do I Pay A Higher Price For Goods As A Result Of Using Moneynet Rewards What Promises Do You Make Regarding Privacy And Security Of My Data?Are There Any Limits To How Much Cashback I Can Earn?
	Using Moneynet Rewards How Do I Earn Cashback For My Offline Purchases?How Do I Earn Cashback For My Online Purchases?How Do I Search For Retailers On Moneynet Rewards?How Do I Know If Any Conditions Are Attached To A Retailer's Offer?How Do I Locate Voucher Codes For Retailers?How Does The Product Search Feature Work?What Is The 'Add To My Favorites' Used For?How Do I Add You In My Email Safe List?
	My Account I Have Forgotten My Username And Password How Do I Get A Reminder?Can I Make Purchases On Behalf Of Friends And Family On My Account?What Is Your ‘Automated Fraud Detection’ Software?How Do I Update My Account Profile?Why Do Some Of The Retailers' Links Not Work?How Can I View My Current Account Balance And History?How Do I Choose My Payment Options?How Do I Provide My BACS Payment Information?
	Offline Cashback How Do I Earn Cashback Offline?What Information Is Required To Register My Payment Card(s)?How Secure Is The Registration Process?Which Payment Cards Can I Register?Can I Register American Express Or Diners Club Payment Cards?When Will I Receive My Offline Cashback?What Happens If I Return Goods And Receive A Refund?Do I Need To Tell The Store Assistant That I'm Collecting Cashback When I Pay?
	Cashback Payments When Will I Receive My Payment?How Do You Pay Me My Cashback?
	Missing Transactions My Cashback Has Been Awarded At A Slightly Lower Rate That Expected, Why Is This?What Can I Do To Make Sure My Transactions Are Tracked?I'm Still Having Problems With Tracking, Is There Anything Else I Can Do?Why Has A Purchase I've Made Not Shown In My Reports?Why Can It Take So Long For A Transaction To Show Up?What Should I Do If I Have Not Received My Expected Cashback?What Rules Do You Have For Claiming Missing Cashback Credits?Why Has A Cashback Been Removed From My Account Balance?
	Cashback Alerter What Is Cashback Alerter?Can I Rely On Cashback Alerter To Collect All My Rebates?Why Does Cashback Alerter Generate A Warning Message From My Firewall?Does My System Support Cashback Alerter?How Do I Uninstall Cashback Alerter?What Should I Do If I Notice A Problem With Cashback Alerter?
	Rapid Response What Is Rapid Response?How Do I Know Which Retailers Have Been Awarded Rapid Response Status?
	Refer A Friend Can I Get Paid To Refer Friends To Moneynet Rewards?How Do I Refer Friends? What Is My Referral Link?How Do I Know Who I Have Referred?I Have Referred A Friend But Not Yet Received The Cashback For Doing So.
	Contact Us How Do I Contact You For More Help?How Do I Create A Support Ticket?I Want To Create A Missing Cashback Ticket But Can't Find The Retailer I’m Trying To Report.How Can I Check On The Status Of Ticket?

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Moneynet is a trading name of Sterling Business Consultants Limited, 8-10 Homesdale Road, Bromley, BR2 9LZ which is authorised and regulated by the Financial Services Authority. This site is intended for UK residents only.

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